Shipping policy

Thank you for shopping with East & Essex. Below you'll find everything you need to know about our shipping services.

WHERE WE SHIP

We currently deliver only to addresses within the United Kingdom, United Arab Emirates, Europe (selected countries), Canada, and United States. We are working on expanding our delivery services globally and will announce updates as soon as they become available. If your country isn't currently available at checkout, we're not yet able to ship there

PROCESSING AND DELIVERY TIMES

Orders are carefully prepared and dispatched within 2–3 business days.

Estimated Delivery Times:

  • United Kingdom: 3–5 business days
  • United States: 5–8 business days
  • Canada: 5–8 business days
  • Europe: 5–10 business days
  • United Arab Emirates: 5–8 business days

Please note that delivery estimates begin once your order has been dispatched and does not include weekends. Delivery times are estimates and may vary due to factors beyond our control, such as weather or courier delays.

SHIPPING COSTS

Shipping rates are calculated at checkout based on your delivery destination.

We also offer free standard shipping when your order meets the following minimum spend:

  • United Kingdom: Orders over £100
  • Europe: Orders over €150
  • United States: Orders over $200 USD
  • Canada: Orders over $200 CAD
  • United Arab Emirates: Orders over 500 AED

CUSTOMS, DUTIES & TAXES

For international orders, your purchase may be subject to customs duties, import taxes, VAT, or other fees imposed by your local customs authority.

These charges are not included in your order total or shipping cost and are the responsibility of the customer. East & Essex has no control over these charges and cannot predict what they may be. We will do our best to minimise this. 

If customs fees are refused or a shipment is returned due to unpaid duties or taxes, any return shipping costs, customs charges, or carrier fees incurred may be deducted from your refund.

LOST OR DELAYED PARCELS

Please ensure your shipping address is complete and accurate before placing your order. East & Essex cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

If your order has not arrived within the expected delivery window, please contact us at hey@eastandessex.com, and we'll work with the courier to investigate your shipment.

CONTACT US

For any questions about your order or our shipping policy, please reach out to us at hey@eastandessex.com.