Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customercare@eastandessex.com

Ordering

Our pieces are typically a little looser so we suggest buying your size. Pieces will be stated as oversized if significantly looser. We're committed to making breathable loungewear. You can also view our size guide here or contact us if you're not sure.

Not at this moment! However, we hope to be stocked somewhere IRL soon.

We sure do! Worldwide.

Other

All of our pieces are packaged in a beautifully printed kraft envelope. We'd say its beautiful enough to gift. Unfortunately we don't offer additional gift wrapping.

True to our name, in a lovely area on the borderline of East London and Essex.

We consciously manufacture our pieces here in the UK at a small locally run company. Any scrap fabric is gathered in bundles and donated if not used for complimentary scarves or scrunchies.

Shipping

Once an order is placed and shipped, we are unable to cancel it at this time. However, email customercare@eastandessex.com as soon as possible.

We use Royal Mail for all UK & International orders. You will receive your shipping confirmation and tracking once dispatched.